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When I drop-off my clothes for the Wash & Fold service, do I need to separate my clothes first?

• There is no need to separate your colors and whites we will do that for you. You should, however, be sure that your socks are not balled up, and that there aren't clothes inside of clothes, such as two shirts that you took off together, or shorts and sweats that came off together. These oversights will prevent your clothes from getting their cleanest.

What about sweaters, delicate?

• We will wash any item with special instructions. If you like your delicate hung or not heat dried just let the attendant know. Please make sure that the attendant marks down any special requests just in case that attendant does not do your laundry and so we may maintain it for future use.

I don’t want my clothes folded - can you give them back to me on hangers?

• We will do your order any way you like. Maybe you have t-shirts that need to be folded and polo shirts hung. Just let our attendant know. There is no extra charge for your items to be hung. Our goal is to make sure your laundry is ready to wear or put away the way you want it to be.

What if I have special instructions for the care of my clothes - i.e. - new clothes, fear of shrinking, etc?

• All special instructions need to be given to the attendant at the time of drop off. If you have a particularly fragile or delicate item you should consider hand-washing it at home.

How do I know that I am getting all of my clothes back?

• We wash and dry and fold your clothing by itself, never with another order. Your order is recorded when complete with number of pounds and recorded so our attendants can easily find the exact number of bags you left us. If by chance items are missing please call our customer service number immediately so we can begin to search.

Will my clothes be mixed in with other people's clothes?

• No, never, won’t happen. We wash, dry and fold each clients clothing separately. So you don’t have to worry about your garments mingling with the dirty neighbors garments.

What kind of detergent do you use?

• All of our orders are done with a name brand detergent, fabric softener and dryer sheets. We also use an oxi-bleach (non-chlorinated so it wont fade colors) to give your clothing the extra brightening you deserve.

If I use a special detergent - can I bring it in to you and have you wash with that?

• Of course, many of our clients are allergic to the stronger name brand detergents or just prefer a certain kind. Just bring a cup or two of your detergent and let our attendant know.